Arrivals, Departures & Holidays

When You & Your Pet Arrive

All dogs entering the pet resort must be on a leash (no Flexi-leads/extension leads, please!) and under your control, and all cats must be in a ventilated cat carrier, for their safety and the safety of our other pet guests.

Check-in Time

Pet guests are welcome to check in at any time during our lobby hours; please note that our lobby is closed on all major holidays.

Check-out Time

Pet guests may be checked out at any time during our lobby hours; please note that our lobby is closed on all major holidays. We do have pet care staff working behind the scenes after our lobby is closed. However, these staff members are responsible for animal care only and are not authorized to open our doors or check out pet guests after the lobby is closed.

Early Check-in or Late Check-out

If you need to pick up your pet earlier than our scheduled lobby opening time or after our scheduled lobby closing time, you may make special arrangements subject to staff availability. Early check-ins or late check-outs will be billed at a rate of $20.00 per hour, with a $20.00 minimum. We will do our best to accommodate your travel schedule, however we do require as much advance notice as possible.

Peak Holiday Policies

During the peak pet boarding dates listed below, a minimum stay requirement will apply to any reservation where your pet stays with us on any of the dates shown below. Because demand is extremely high during these peak periods, a NON-refundable deposit equal to two nights (based on the suite type selected) will be due, and your credit card will be charged, at the time of booking. The following periods are considered “peak boarding dates”; our pet resort will fill for these dates well in advance, so please make your boarding reservations early:

MonthHoliday Period*Nights**
February President's Day 3
May Memorial Day 3
July Independence Day 3
September Labor Day 3
November Thanksgiving 3
December Christmas 4
December/January New Year's Eve/Day 3

* Holiday periods include nearest weekend
** Minimum night's stay

Amazing! They, quite simply, are an amazing team of professionals who treat the animals in their care as if they are their own.

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Monday-Friday 7a - 6p Saturday 9a - 2p Sunday11a - 2p


(602) 997-6600

747 E. Thunderbird Road
Phoenix, AZ 85022 directions

Arizona’s Only All-Suite Mountainside Resort for Pets!