Our Team

Employees of Second Home Pet Resort must share our passion for pets; it’s our Number One selection criteria! Our employees are focused on delighting our clients and pet guests alike – their focus on safety, comfort, and fun ensures that your pet’s vacation will be truly memorable!

If you have an experience with one of our employees that you’d like to share, please email us. Your feedback is greatly appreciated.


Our Founders

Our Team

Roger Naumann, Owner & CEO
Roger has lived in the Valley for more than 30 years. For more than 28 years he served as a hotel executive with Hyatt Hotels and Resorts, focused on creating a memorable guest experience for the most discriminating "human" guests at 12 different properties throughout the United States. His experience includes the management of Hyatt resorts in Sarasota, Florida; Monterey, California; San Diego, California; and Maui, Hawaii. Most recently, he oversaw the construction and operations of a state-of-the-art animal welfare center in Flagstaff, Arizona – the Second Chance Center for Animals. This facility serves as home on a daily basis to more than 200 cats and dogs who are waiting for new, loving homes. Through this experience with the Center, Roger knew that his dream was to create a special place for pets right in his own backyard, and in 2008 that dream became a reality. His luxury resort experience, combined with his love of and experience working with animals, means your special pet is in good hands.


Our Team

Cheryl Naumann, Owner
Cheryl has more than 20 years of experience as a human resources executive and is passionate about selecting and developing talented individuals who embrace an organization’s mission and believe in service excellence. Cheryl also served as the President and CEO of the Arizona Humane Society, the fifth largest animal welfare organization in the nation, for nearly six years. In her role as CEO, Cheryl was responsible for overseeing all business operations including the animal care and behavior, adoptions and veterinary services departments. Her experience working with thousands of animals of all breeds and backgrounds, each with their own unique personality and life story, has contributed to the creation of a unique and special experience for your own pet’s stay at Second Home Pet Resort.


Pet Resort Leadership

Our Team

Jordan Cowan, Resort Director
Jordan joined the Second Home Pet Resort team as a Client Service Specialist in December 2009. She has worked primarily at our front desk but has also worked in Doggie Day Care, as a Guest Service Attendant and also in Grooming. Jordan was promoted to Resort Supervisor in August 2012, and she proved herself to be a very dedicated and hard-working individual. In January 2013, Jordan was promoted to Resort Manager and in May 2014 she was promoted into her current role of Resort Director. Before joining Second Home Pet Resort, Jordan worked for Stonecrest Animal Hospital as a Veterinary Technician, Receptionist and Kennel Attendant.


Our Team

Colleen Frankie, Resort Manager
Colleen came to Second Home Pet Resort in May 2012, after working in a variety of industries. She decided to transition to the animal welfare industry while working as a volunteer with Paw Placement, a rescue committed to adoption and education about responsible pet guardianship. Colleen was promoted to serve as our evening lead guest service attendant. In this role, Colleen leads a team of guest service attendants who specialize in greeting pet guests, showing them to their accommodations, preparing meals, administering medication, and ensuring our pet guests' overall safety, comfort, and happiness. Colleen was recently promoted to Resort Manager to utilize her skills in customer service and excellent animal-care.


Our Team

Destiny Spencer, Resort Supervisor

Destiny started working at Second Home Pet Resort in February 2013 as a Guest Service Attendant. She has previous experience in the pet resort industry and decided she wanted to pursue her passion working with animals. Over time, she learned all of the other departments and aspects of the business which resulted in her promotion to Resort Supervisor, in addition to her dedication to our clients and our guests. She oversees the staff and guests around the clock. She also manages our Instagram and Facebook pages.


Our Team

Rob Anderson, Lead Guest Service Attendant
Rob joined Second Home Pet Resort in October 2010 after servicing for three years as an assistant manager at a local animal shelter. Prior to joining the animal welfare industry, Rob worked in sales & security but found his true calling in working with animals. At the Resort, Rob leads a team of guest service attendants to ensure excellent care for our pet guests during their stays. Additionally, Rob is our primary trainer for new employees who join our pet care team. He is also our photographer & videographer for our pet guests.


Our Team

Cody Cristel, Lead Guest Service Attendant
Cody has worked for Second Home Pet Resort since July 2009. He came to Second Home Pet Resort with previous pet resort experience. As the morning lead guest service attendant, Cody works hands on with all of our pet guests, often giving exit baths to ensure pet cleanliness. He also supervises the staff to ensure all guests' safety, comfort, and enjoyment. Cody's favorite thing about working at Second Home Pet Resort is being able to work with the adoptable dogs and cats and being there when they find their forever homes.


Our Team

Tina Mangiapane, Lead Guest Service Attendant

Tina came to Second Home Pet Resort in April 2014 as a Guest Service Attendant with many years of previous pet resort experience. She was promoted to Lead Guest Service Attendant in June 2015. Tina works hands on with all of our pet guests and also oversees the other Guest Service Attendants. Tina is also very involved in animal rescue and spends her free time volunteering with several local rescue groups. She enjoys spending her time with the special-needs pet guests to ensure they are happy and comfortable during their time with us.


Our Team

Victoria Gutierrez, Lead Guest Service Attendant

Victoria joined the Second Home Pet Resort team in April 2015 as a Guest Service Attendant with previous experience in the animal industry. After only a year, Victoria put her leadership skills to work and was promoted to Lead Guest Service Attendant in May 2016. Victoria is an extremely hard worker and works really well with her team and loves loves to interact with the pet guests to ensure they are happy during their stay.


Our Team

Nikki Laufenberg, Lead Doggie Day Care Attendant
Nikki has been with Second Home Pet Resort since the very beginning when we opened in September 2008. Nikki serves as our Lead Day Care Attendant and manages a team of two full-time and several part-time attendants. Prior to joining us, Nikki worked at a local rescue and earned a bachelor's degree in Veterinarian Science from the University of Arizona. If your dog comes to Doggie Day Care, you likely met Nikki when your dog had his/her initial evaluation. Nikki is responsible for ensuring every dog's safety and enjoyment while participating in Doggie Day Care.

The Inspiration

Our Team

A little lemon Beagle named Pogo, born in 1989, serves as the inspiration behind this incredible place. Born with the odds against her, Pogo battled a number of congenital conditions during her lifetime. Yet, her owners, Roger and Cheryl Naumann, made certain that her every need was met and her life was full of comfort, love, and joy. Pogo was famous for stealing any purse, hip pack or duffle bag that smelled like it might contain something edible, dragging it out the doggie door and out into the back yard under an orange tree, unzipping the bag and consuming the contents. Guests at the house were warned to keep their luggage, bags, and belongings secured behind a closed door – nothing could stop the little 15-pound Pogo! She was her family’s beloved companion, the initially-reluctant companion of Limo, the later-adopted Beagle-Basset, and down the road, other pets rescued by her mom and dad. Pogo passed away in 2005 at age 16, but her inspiration lives on. “Pogo’s Place,” a fostering and adoption facility in the lobby of Second Home Pet Resort, is named in Pogo’s memory. Our hope is that many other pets who need new homes will find their forever families here and will begin their new lives filled with love and happiness.

Love, love, this place! We have been clients of Second Home for a few years now, and they take great care of our pups!

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Hours

Monday-Friday 7a - 6p Saturday 9a - 2p Sunday11a - 2p

Contact

(602) 997-6600

747 E. Thunderbird Road
Phoenix, AZ 85022 directions

Arizona’s Only All-Suite Mountainside Resort for Pets!