Second Home Pet Resort - Why We're Different

Why We're Different

At Second Home Pet Resort, we designed our facility and amenities with our own pets in mind. What did we expect from a pet resort when we traveled, or when seeking other services for our own pets? This resort, nearly 10 years in the making, is the culmination of years of careful study and thought. We visited over 70 pet boarding facilities across the United States, combining the very best features and designs into one extraordinary destination resort for your pet.

What we learned – Our Key Service Standards
Use the links below to learn more about each of our key service standards:

24-hour Staffing
Inclusive Pricing
Multi-Pet Affordability
Tours – Anytime!
Outdoor time for all dogs
Stretch and play time for all cats
Bedding and comfort items from home
In-Suite enrichment activities
VI PET client rewards

24-hour Staffing
We personally could not leave our pets in a facility that was not occupied by a staff member 24 hours a day. Having a caregiver on site, all day and all night, contributes to added peace of mind and is a “must” at Second Home Pet Resort.

Inclusive Pricing
There are some things that we just think should be included in the price of a hotel suite. While we do offer some services and amenities for an additional fee, we’ve chosen to provide the most important elements of comfort (extra outdoor walks; comfortable beds with fluffy bedding; premium meals; and most medication dispensing) at no additional charge.

Multi-Pet Affordability
Do you have more than one pet? Boarding a family of multiple pets can be very expensive! Take a close look at the rate options for two or more pets from the same household, boarding at the same time and sharing the same suite. Our per-pet incremental fees drop dramatically after the first family pet. Yes, caring for more than one pet in one suite does require more work, more cleaning, more food, more exercise time, etc. However, it’s not that much more work. Multi-pet families have often been forced to turn to less desirable options for their pets when they go out of town, including relying on well-meaning but untrained family members or friends who may be less than reliable. Just because your heart is big and you have many pets doesn’t mean you shouldn’t be able to give them the finest resort experience. We think you’ll be impressed with our affordable multi-pet rates.

Resort Tours
Anytime our lobby is open, you are free to come in for a tour! Of course, there are times when we tend to be busier with guest check-in and check-out (usually early in the morning and late in the afternoons), and there are times when our guest suites need a little extra “housekeeping” (usually shortly after room service meal delivery). During these times, we ask that you be patient with us while we tend to our current guests and their human family clients first, but we know you’ll understand. When your pet is with us, he or she will always come first, too! We’re proud of our resort and our staff, and we welcome your visit at any time during business hours.

Outdoor time for all dogs
Dogs that are being boarded simply must, in our opinion, be given regular trips outside to smell the fresh air and “do their business.” Of course, our housekeeping staff is ready to clean and refresh all guest rooms if a guest can’t wait in between trips. However, dogs who are never taken outside while boarding can become very uncomfortable “holding it”, since at home they are not permitted to eliminate indoors. Not only does the dog become uncomfortable, but waiting too long to eliminate can result in a number of serious medical problems. And, if dogs are allowed or encouraged to eliminate inside while being boarded, they tend to lose their housetraining skills. This is not a good thing after they go back home! In the interest of your dog’s comfort and wellbeing, and your own carpet, we make sure your dog is taken outside at least three times each day.

Stretch and play time for all cats
We offer a variety of spacious accommodations for your cat, all which are sure to please. Cats are also highly intelligent and need mental stimulation during the day. We make certain that each cat (unless they absolutely hate the idea and would prefer to rest quietly in their suite) gets to spend time each day in one of our two cat play atriums. Climbing trees, safe play toys and perches are there for exploring and will assure that your kitty has loads of fun during his or her resort stay!

Bedding and comfort items from home
Yes, you may bring your pet’s own bedding or favorite toy! Our pets always feel better if they have the “smells from home” with them, and so we are happy to honor such requests for our guests. The items must be washable and not pose an obvious choking hazard; please see one of our Client Service Specialists for more details.

Enrichment Activities: At Second Home Pet Resort we believe that pets in boarding environments need in-suite enrichment activities as well as exercise. These activities provide comfort, enjoyment and mental stimulation during your pet's stay at our resort. Periodically during your pet's stay we provide a treat-stuffed dog or kitty kong or popcicle treat, an evening turndown biscuit or cat treat every night, and the introduction of new comfort or activity-based toys that stimulate your pet's curiosity or problem-solving instincts or bring comfort to younger or older pets. This service is included in the price of your pet's suite.

VI PET client rewards program: As a client of Second Home Pet Resort, you will earn your way toward valuable rewards each time you use one of our services! Points accrue as your pet comes to us for boarding, doggie day care, or grooming - we track your purchases and send you either discount coupons or certificates for free services, as a thank you for your loyalty. Be sure to select Second Home Pet Resort for all your pet care needs!